Jun 18, 2018

Society of the United Helpers Honors 3 With Annual Spies Awards


OGDENSBURG – For only the third time in the history of the awards, a winner of United Helpers’ most prestigious employee honor, the Margaret R. Spies Award has received the honor for a second time. 


Each year the Spies Awards is presented to three employees — one from RiverLedge, one from Maplewood, and one from Mosaic — who embody the most desirable qualities in direct care staff: dedication to the people they care for and a willingness to go above and beyond expectations.
           
This year’s awards went to Minnie Flanagan, who works as an activities aide, CNA, and home health aide at Maplewood Health Care & Rehabilitation Center; Allison Richard, a medication-certified direct support professional and evening supervisor from Mosaic; and Alisha Baker, a certified nursing assistant at RiverLedge Health Care & Rehabilitation Center.

“We’re here today to celebrate the best of the best,” said United Helpers CEO Stephen E. Knight as he introduced Ann Spies, who created the award in memory of her mother, a former resident of RiverLedge Health Care & Rehabilitation Center and longtime teacher in the Hammond Central School District.

“My mother was the best of the best. She was treated so well by people like you who took such great care of her,” Ms. Spies said addressing the recipients. “I could never express enough gratitude for what all of you, not just the three being honored here today, do each and every day with such great heart and spirit.”

Maplewood Vice President of Operations Kimberly Blair praised Ms. Flanagan, who joined her late sister, Loretta, as one of a select few employees to receive the award for a second time.

“Minnie has been a devoted employee of United Helpers 30 years. She always places others’ needs before her own, and selflessness is one of her greatest attributes,” Ms. Blair said, reading from a nomination submitted by Maplewood Activities Director Dawn Kimble. “She is a full-time employee in the activities department, but she will often start her day at 1:30 a.m., providing direct care assistance where it’s needed.”

Ms. Blair continued, “There are times when she has worked in all three departments in one day. She may come in at 1:30 a.m. and work until 6 a.m. in the SNF (skilled nursing facility) and then assist from 6 to 7 a.m. as a home health aide in the ALP (assisted living program) before beginning her shift as an activities aide.”

Making this year’s honor even more impressive are the trials that Ms. Flanagan has endured this year including the deaths of both her husband and sister.

“Despite all of this, she was always here with a smile on her face and her running shoes on to work for the residents,” wrote Activities Leader Patience Boswell in another nomination. “Her heart is the biggest I have ever seen in the 13 years I have worked here.”

Mosaic Vice President of Operations Michele M. Montroy introduced Allison Richard, who has worked at the Morristown, Rensselaer Falls and Lisbon IRAs.

Reading from a nomination submitted by Rensselaer Falls IRA LPN Sheri Sharpe, Ms. Montroy said, “She shows exceptional skills in the medication room in her role as a MDSP. She always makes sure our residents’ needs were taken care of. These skills and her commitment to the residents led her to apply for an evening supervisory position at the Lisbon IRA, which she deservedly received.”

She continued, “Being successful means being kind, genuine, good hearted and open minded. These are all qualities which Allison has shown. She has always been dependable and comes to work with a smile on her face. She is loved by her residents and co-workers.”

RiverLedge Vice President of Operations Timothy J. Parsons commended Alisha Baker, noting that her impact on the facility and its residents has come in only in a short amount of time.

“After only a few months, she was selected to be one of our CNA mentors as part of a program to welcome new staff,” Mr. Parsons said. “Our mentors are crucial to the success of our new CNAs, and only our top CNAs are selected.”

Mr. Parsons also noted that in addition to her regular nursing duties, Ms. Baker also serves on the facility’s recruitment and retention committee and is actively involved with the planning of upcoming employee recognition events.

“Her impact on the workforce is huge, but even more important is her impact on the residents she cares for,” he said, before reading several comments that came straight from the people she serves.

One resident, who called Ms. Baker one of their favorites, said, “She is so kind and gentle and is incredibly deserving of this award. She is missed even when she is off only for a day.”

Recipients of the Margaret R. Spies Awards are nominated for the honor by their administrative team and their peers. A plaque that lists the names of all the Spies Awards recipients hangs at RiverLedge.

Jun 4, 2018

Lowes Donation Brings Raised Garden Beds to Eight United Helpers Facilities


OGDENSBURG - Thanks to a donation of lumber and materials worth more than $1,200, the residents at seven United Helpers facilities will be able to enjoy gardening this spring and summer. 


Ogdensburg Lowes Assistant Manager Bob Ingersoll, Ogdensburg Store Manager Jordan Jock and Live Nursery Specialist Brian Bennett, who also operates an organic farm in the Heuvelton area, recently spent time at the McIntyre IRA helping the home’s residents plant tomatoes, peppers and a variety of herbs and spices in one of the newly built raised garden beds.

The raised garden beds were built by Mosaic Maintenance staff and placed at Pleasant Valley IRA in Norwood, Cherry Street IRA in Potsdam, Irish Settlement Road IRA in Heuvelton, Lisbon IRA, as well as McIntyre Road IRA, Centennial Manor IRA and Gateway Apartments in Ogdensburg. An eighth box was also placed at the United Helpers Management Company in Ogdensburg. 

Jun 1, 2018

Waddington Man Pleased by Service Received at Both RiverLedge and Maplewood

Allen McIntosh

OGDENSBURG – While rehabilitation is often associated with surgery on one’s legs, arms or hips, it can also be used to help make someone stronger and able to return home following any number of medical procedures. 
 Allen McIntosh, of Waddington, recently had an appendectomy after falling ill at home.
Following his discharge from the hospital, Mr. McIntosh spent roughly two weeks at United Helpers’ RiverLedge Health Care & Rehabilitation Center in Ogdensburg.
“I knew something was wrong so I went to the hospital,” he said. “My doctor told me he does five of those surgeries (appendectomies) every day, and mine was one of the worst he’s ever seen.”
While an appendectomy will take anyone off their feet for a few days, at the age of 92, the recovery period is a bit longer. Mr. McIntosh said he was unable to get a bed at Maplewood Health Care & Rehabilitation Center, where he has previously spent 19 days following a stroke, but given the success he found there, he knew he wanted to receive his therapy at a United Helpers facility.
“I can now say I’ve been to both places and they were each great,” he said. “I enjoyed my experiences at both.”
In addition to receiving physical and occupational therapy at both locations, Mr. McIntosh has also worked with Respiratory Therapist Matthew King.
A short time prior to his appendectomy, he noticed he was having difficulty breathing and was placed on oxygen by his primary care provider.
Although he is unsure if he’ll be able to stop using oxygen, Mr. McIntosh said his time with Mr. King has made a difference.
“I’m what they call a shallow breather,” Mr. McIntosh said. “Mr. King has taught me a little bit about breathing better and I’ve noticed a difference. I might not ever discontinue oxygen, but I can tell that what they’ve been doing is working.”
For more information on therapy services at RiverLedge Health Care & Rehabilitation Center in Ogdensburg, contact (315) 393-0730. For information on therapy services at Maplewood, contact (315) 386-4541.  You may also like United Helpers on Facebook or visit www.unitedhelpers.org.

Respiratory Therapist Matthew King, Allen McIntosh and Physical Therapist Trent Worden


May 29, 2018

Welcome New Hires


Please welcome the following new employees to the United Helpers family.

RiverLedge
Chyanne Brown - Task Aide
Ashley Cameron - Task Aide
Brooke Martin - Task Aide
Keith Mitchell - Task Aide
Heather Latulipe - RN

Maplewood
Julia Dobbs - Task Aide
Katherine House - Task Aide


Spruce St. IRA
Crystal Burton - DSP

Flackville Road IRA
Sara Lawton - DSP
Nicole Richards - DSP

May 23, 2018

Physical Therapy at RiverLedge Helps Lisbon Man Live Pain-free Life for First Time in Years


OGDENSBURG – For the second time in his life, Bryan Flack, of Lisbon, has had knee replacement surgery on his left leg.

The first time came many years ago when he was in the military, with the second time coming this spring on March 12. 


“I am leaps and bounds ahead of where I thought I would be,” Mr. Flack said, adding he began outpatient physical therapy at United Helpers’ RiverLedge Health Care & Rehabilitation Center on March 19, one week after his surgery.

“On March 19 Megan asked me what my goal was and I only had one goal. I wanted to live a pain-free life,” he said, referring to Physical Therapist Megan Morrison, DPT. “I now believe I can get there.”

Even before his surgery, Mr. Flack said he’s been dealing with pain on the left side of his body for years, stemming back to his original injury.

“My thigh muscle and calf muscle were never quite rehabilitated and now I can feel those muscles getting stronger. I’m already ahead of where I was on March 11,” he said.

Mr. Flack said the key to his success has been listening the physical therapy staff and doing the recommended exercises at home.

“You have to listen to these guys, they know what they’re doing,” he said. “When they ask you if you’re doing your exercises at home, you can tell them you are, but they would know. You can’t put anything over on them.”

Physical Therapist Assistant Joseph Longshore called Mr. Flack an “ideal patient.”

“He was in a lot of pain when he came out of surgery, but he’s done everything we’ve asked him to do. He’s done his exercises at home and that’s made a world of difference. I’m just amazed at how far he’s come.”

Looking back on his first physical therapy appointment, Mr. Flack said he was nervous when he couldn’t even step up on a “four-inch step.”

“For the first month I was pretty discouraged, but then I turned a corner and if I hadn’t been doing what they told me to, I would have never turned that corner.”

Mr. Flack came to RiverLedge on the recommendation of his mother, who had therapy there following hip replacement surgery and he said, he’s now recommending therapy at RiverLedge to others.

“I work as a maintenance mechanic at OFA, and when Megan, Brett (Amo MPT) and Joe found that out, they crafted exercises for me that relate to what I do on a daily basis,” he said. “I’m definitely doing exercises and things this time that I did not do the first time around.”

For more information on therapy services at RiverLedge contact (315) 393-0730. For Maplewood Health Care & Rehabilitation Center in Canton, please call (315) 386-4541. Both locations offer prompt and flexible scheduling. You may also like United Helpers on Facebook or visit www.unitedhelpers.org.

May 11, 2018

Maplewood's Outpatient Therapy Receives Rave Reviews


CANTON - According to more than 50 recently completed satisfaction surveys, customers at United Helpers Maplewood Health Care & Rehabilitation Center are incredibly satisfied with the therapy and service they received there. 

Over the past few months, a total of 51 anonymous surveys were collected with 49 of the 51 participants rating their overall experience at the facility a 5 out of 5. The two others rated their overall experience 4 out of 5.

"If you need physical therapy this is the place to be," one participant said, with another commenting, "I was very pleased with all areas of the experience."

The survey included several categories in which discharged patients were asked to rate their satisfaction on a scale of 1-5.

Participants were also given the opportunity to leave additional comment for each question.

When asked about the competency of therapy staff 50 of the 51 respondents rated the staff 5 out of 5, with one person rating the staff a 4 out of 5.

"The therapists are all great at their jobs. They're all very knowledgeable," one participant said.

Another who completed the survey said, "The staff is wonderful and the time I spent here was well worth it."

When asked to rate the department's ability to see them in a timely manner and accommodate their personal schedules, each of the 51 respondents rated Maplewood 5 out of 5.

Physical therapy, of course can't happen without exercise equipment, and 50 of the survey's 51 respondents rated the facility 5 out of 5 in this category as well. One respondent gave a score of 4 out of 5.

Regardless of what brings patients to Maplewood, physical therapy is a lot of hard work, but according to survey participants therapy staff helped make the process as easy as possible.

"Everyone called you by name and treated you like they were your friend," one respondent said.

Another even called her therapy, "a pleasant experience with positive results."

For more information on outpatient therapy services at Maplewood, please call (315) 386-4541, visit www.unitedhelpers.org or like us on Facebook, www.facebook.com.unitedhelpers.

May 8, 2018

Welcome New Hires


Please welcome the following new employees to the United Helpers family.

RiverLedge
Ellen Green - General Practice Nurse
Mackenzie Lovely - Task Aide
Iris Prunes - Task Aide
Elizabeth Sovie - Task Aide
Penny Carlson - Task Aide
Carrie Recore - RN

Maplewood
Christine Couperus-Mashewske - RN Practitioner
Cristi Bush - RN
Julia Clifford - RN
Merrill Finnie - Maintenance II
Victoria McMahon - Task Aide
Susanne Weidner - Task Aide
Christina Blanchard - Task Aide
Shelby Dumas - Task Aide
Tina McCallus - Task Aide
Kimothy Patenaude - Task Aide
Tammy Phillips - Task Aide
Melissa Wilkinson - Activity Aide

Maplewood Assisted Living Program
Amber Brown - Home Health Aide

United Helpers Home Health Services
Shelby Kendall - Home Health Aide
Crystal Hartle - Home Health Aide

Sparx
 Gayle Morrissey - Office Tech

Basta's
Jason Moquin - Laborer
Connor Ward - Laborer
Barbara Schmidt - Laborer
Ronald Spears - Laborer

Pleasant Valley IRA
Brooke Rood - RN Nurse Manager

Rensselaer Falls IRA
Elizabeth McGinley - Program Leader

Lisbon IRA
Rachael Hamilton - DSP
Kiersten Harvey - DSP
Tessia Sabourin - DSP

Irish Settlement Road IRA
John Warren Jr. - DSP

Health Home (Supportive Case Management)
Breanne Snyder - Specialized Care Manager