May 29, 2018

Welcome New Hires


Please welcome the following new employees to the United Helpers family.

RiverLedge
Chyanne Brown - Task Aide
Ashley Cameron - Task Aide
Brooke Martin - Task Aide
Keith Mitchell - Task Aide
Heather Latulipe - RN

Maplewood
Julia Dobbs - Task Aide
Katherine House - Task Aide


Spruce St. IRA
Crystal Burton - DSP

Flackville Road IRA
Sara Lawton - DSP
Nicole Richards - DSP

May 23, 2018

Physical Therapy at RiverLedge Helps Lisbon Man Live Pain-free Life for First Time in Years


OGDENSBURG – For the second time in his life, Bryan Flack, of Lisbon, has had knee replacement surgery on his left leg.

The first time came many years ago when he was in the military, with the second time coming this spring on March 12. 


“I am leaps and bounds ahead of where I thought I would be,” Mr. Flack said, adding he began outpatient physical therapy at United Helpers’ RiverLedge Health Care & Rehabilitation Center on March 19, one week after his surgery.

“On March 19 Megan asked me what my goal was and I only had one goal. I wanted to live a pain-free life,” he said, referring to Physical Therapist Megan Morrison, DPT. “I now believe I can get there.”

Even before his surgery, Mr. Flack said he’s been dealing with pain on the left side of his body for years, stemming back to his original injury.

“My thigh muscle and calf muscle were never quite rehabilitated and now I can feel those muscles getting stronger. I’m already ahead of where I was on March 11,” he said.

Mr. Flack said the key to his success has been listening the physical therapy staff and doing the recommended exercises at home.

“You have to listen to these guys, they know what they’re doing,” he said. “When they ask you if you’re doing your exercises at home, you can tell them you are, but they would know. You can’t put anything over on them.”

Physical Therapist Assistant Joseph Longshore called Mr. Flack an “ideal patient.”

“He was in a lot of pain when he came out of surgery, but he’s done everything we’ve asked him to do. He’s done his exercises at home and that’s made a world of difference. I’m just amazed at how far he’s come.”

Looking back on his first physical therapy appointment, Mr. Flack said he was nervous when he couldn’t even step up on a “four-inch step.”

“For the first month I was pretty discouraged, but then I turned a corner and if I hadn’t been doing what they told me to, I would have never turned that corner.”

Mr. Flack came to RiverLedge on the recommendation of his mother, who had therapy there following hip replacement surgery and he said, he’s now recommending therapy at RiverLedge to others.

“I work as a maintenance mechanic at OFA, and when Megan, Brett (Amo MPT) and Joe found that out, they crafted exercises for me that relate to what I do on a daily basis,” he said. “I’m definitely doing exercises and things this time that I did not do the first time around.”

For more information on therapy services at RiverLedge contact (315) 393-0730. For Maplewood Health Care & Rehabilitation Center in Canton, please call (315) 386-4541. Both locations offer prompt and flexible scheduling. You may also like United Helpers on Facebook or visit www.unitedhelpers.org.

May 11, 2018

Maplewood's Outpatient Therapy Receives Rave Reviews


CANTON - According to more than 50 recently completed satisfaction surveys, customers at United Helpers Maplewood Health Care & Rehabilitation Center are incredibly satisfied with the therapy and service they received there. 

Over the past few months, a total of 51 anonymous surveys were collected with 49 of the 51 participants rating their overall experience at the facility a 5 out of 5. The two others rated their overall experience 4 out of 5.

"If you need physical therapy this is the place to be," one participant said, with another commenting, "I was very pleased with all areas of the experience."

The survey included several categories in which discharged patients were asked to rate their satisfaction on a scale of 1-5.

Participants were also given the opportunity to leave additional comment for each question.

When asked about the competency of therapy staff 50 of the 51 respondents rated the staff 5 out of 5, with one person rating the staff a 4 out of 5.

"The therapists are all great at their jobs. They're all very knowledgeable," one participant said.

Another who completed the survey said, "The staff is wonderful and the time I spent here was well worth it."

When asked to rate the department's ability to see them in a timely manner and accommodate their personal schedules, each of the 51 respondents rated Maplewood 5 out of 5.

Physical therapy, of course can't happen without exercise equipment, and 50 of the survey's 51 respondents rated the facility 5 out of 5 in this category as well. One respondent gave a score of 4 out of 5.

Regardless of what brings patients to Maplewood, physical therapy is a lot of hard work, but according to survey participants therapy staff helped make the process as easy as possible.

"Everyone called you by name and treated you like they were your friend," one respondent said.

Another even called her therapy, "a pleasant experience with positive results."

For more information on outpatient therapy services at Maplewood, please call (315) 386-4541, visit www.unitedhelpers.org or like us on Facebook, www.facebook.com.unitedhelpers.

May 8, 2018

Welcome New Hires


Please welcome the following new employees to the United Helpers family.

RiverLedge
Ellen Green - General Practice Nurse
Mackenzie Lovely - Task Aide
Iris Prunes - Task Aide
Elizabeth Sovie - Task Aide
Penny Carlson - Task Aide
Carrie Recore - RN

Maplewood
Christine Couperus-Mashewske - RN Practitioner
Cristi Bush - RN
Julia Clifford - RN
Merrill Finnie - Maintenance II
Victoria McMahon - Task Aide
Susanne Weidner - Task Aide
Christina Blanchard - Task Aide
Shelby Dumas - Task Aide
Tina McCallus - Task Aide
Kimothy Patenaude - Task Aide
Tammy Phillips - Task Aide
Melissa Wilkinson - Activity Aide

Maplewood Assisted Living Program
Amber Brown - Home Health Aide

United Helpers Home Health Services
Shelby Kendall - Home Health Aide
Crystal Hartle - Home Health Aide

Sparx
 Gayle Morrissey - Office Tech

Basta's
Jason Moquin - Laborer
Connor Ward - Laborer
Barbara Schmidt - Laborer
Ronald Spears - Laborer

Pleasant Valley IRA
Brooke Rood - RN Nurse Manager

Rensselaer Falls IRA
Elizabeth McGinley - Program Leader

Lisbon IRA
Rachael Hamilton - DSP
Kiersten Harvey - DSP
Tessia Sabourin - DSP

Irish Settlement Road IRA
John Warren Jr. - DSP

Health Home (Supportive Case Management)
Breanne Snyder - Specialized Care Manager