City Man Comes Out Ahead After Battling Insurance Company To Cover Inpatient Therapy

OGDENSBURG – This past summer William O’Brien had knee replacement surgery for the second time and given his difficult recovery the first time, he knew he wanted to do things differently.

After receiving physical therapy from another provider following surgery on his right knee, he opted to come to United Helpers Rehabilitation & Senior Care following the operation on his left.

“There are a lot of choices out there for therapy and I am really glad I came here,” Mr. O’Brien said. “I was blown away by their knowledge and attention to detail.” 

His therapy began with a six-day inpatient stay, something that Mr. O’Brien said he had to fight with his insurance company for. 

United Helpers Physical Therapist Brett Amo uses a goniometer (similar to
 a protractor) to help measure the flexion in William O’Brien’s knee. Mr.
O’Brien, who has been receiving therapy for just over a month said his progress
is well ahead of where it was at the same time following his last surgery.

“My insurance company didn’t want to approve an inpatient stay, but it’s worth fighting for,” he said. “If I would have gone home I would have had therapy three times per week as an outpatient, but with an inpatient stay you receive therapy two or three times per day and that is a game changer.”

Following his first procedure, Mr. O’Brien said he had swelling in his knee for eight weeks.

“Now, it’s almost gone,” he said. “I’m so much further along this time than I was last time at this stage.’

Part of the reason, Mr. O’Brien said is the attention to detail paid by the staff at United Helpers.

William O’Brien works on stretching out his left knee 

with United Helpers Physical Therapist Brett Amo. 

Mr. O’Brien, who has been receiving therapy for 

just over a month said his progress is well ahead of 

where it was at the same time following his last surgery.

“With other providers a leg press is a leg press. You just put your feet up and push,” he said. “At United Helpers they work with you to make sure your feet are positioned properly and the right distance apart. That’s made a major difference.”

While Mr. O’Brien said everyone he has dealt with at United Helpers has been great, he wanted to especially thank physical therapist assistants Breanna Clement and Adam Soller for their assistance to him during his inpatient stay.

Now that he is receiving outpatient therapy, Mr. O’Brien is meeting three times per week with Physical Therapist Brett Amo.

“When I heard Brett was at United Helpers, that’s when I decided I wanted to go there. His reputation really does precede him,” he said. “Donna and Joe (Physical Therapist Assistants Donna Donnelly and Joseph Longshore) have been great too.”

When asked if he would recommend United Helpers to others, Mr. O’Brien replied, “There’s not a question in my mind.” 

For more information regarding therapy services in Canton, please call (315) 386-4541 ext. 3217. For information regarding therapy services in Ogdensburg, please call (315) 393-0730 ext. 2156. You may also like United Helpers on Facebook or visit www.unitedhelpers.org.