Feb 16, 2023

Caregivers: Home Health Care isn't for Everyone

OGDENSBURG – Following comments from newly elected Assemblyman Scott Gray (R-Watertown), that he would rather see the state focus its funding efforts on people “aging in place” than skilled nursing care, several people who served as caregivers for loved ones are speaking out to let him and the state’s other elected leaders know that home health care isn’t for everyone.

Janet Geddes served as a caregiver to her mother for 18 months. Sheree Trainham managed home care for her grandfather for two years, and Susan Denesha provided and managed care for both her father and stepmother for roughly two-and-a-half years.

Ms. Geddes said the 18 months she was providing care to her mother were easily the most difficult of her life. 

“I was providing 24/7 care for my mother,” she said. “I could barely sleep. The sleep deprivation took a big emotional toll on me.”

Ms. Geddes said she did have family who provided some relief, but she was hesitant to ask them for too much help, in case the time came when they would have to step in and take over the 24/7 care.

“I had to keep something in the reserves,” she said, explaining that her mother had dementia, which eventually lead to her mother not recognizing her as her daughter, but rather as her caregiver.

“I had enough savings that I could give up my work, but most people can’t do that,” she said. “I feel like my experience shows that not ever senior is appropriate for home care.”

Ms. Geddes said she doesn’t understand how someone could feel like home care is the only answer.

“It’s going to become an even bigger challenge with all the baby boomers,” she said. “There are already nursing shortages and CNA shortages, where do they think they’re going to find the staffing to care for everyone at a 1:1 ratio, and isn’t it going to cost more to do that? We already have a system in place to care for our seniors, starving it out just doesn’t make sense.”

Mrs. Trainham said the decision to transition from home care to skilled nursing care provided her family with a gift that allowed them to cherish their time with her grandfather, rather than constantly struggling to manage his care themselves.

Her grandfather had dementia, as well as several other health issues, which made each day a “safety nightmare and pharmaceutical adventure.”

“My strong, funny, loving Grandpa was at best sad, and more often in tears, because his body and mind were no longer working as they had before. He was aware of the decline and felt powerless,” she recalled. “I was at best sad, or more often on the verge of tears, because even with at home help, I was spending all of my time sorting through logistical and pharmacological chaos with little or no progress.”

Her grandfather’s frustrations soon became her frustrations, and they were eventually both feeling the same way – powerless.

“As I sought to organize and balance the demands of full-time at-home care for Grandpa, family emotional wellness, and a full-time professional career, I too was completely aware of our family’s decline and we all felt powerless,” she said. “It was truly not a matter of if, but when a scheduling error, a medication mix-up, or a fall injured the most vulnerable member of our family. We needed to act before a crisis occurred.”

So after two years of managing this process, the family decided to move their grandfather into a skilled nursing facility.

“Moving a loved one from home to a long-term living facility is difficult, but may be the very best solution for the emotional and physical health of the loved one and his or her family,” Mrs. Trainham said. “The move provided us with time to cherish our grandfather, and each other, to recall and relive great family moments, to make new memories, and to say thank you – to him, to each other, and to the people who supported us. The move allowed us to embrace our grandfather’s final days, not as an end, but as a loving transition.”

Mrs. Denesha also juggled a full-time career with providing home care for loved ones, though her family did contract with a home care agency who provided assistance four times per day, although she can recall signing a contract that stated if their paid provider was unable to make it that day, a family member or someone else who would fill-in in their place.

“I was always one phone call away from a very long night, before having to go to work again the next day,” she said.

Mrs. Denesha said she would wake up in the morning and go to her dad’s house before going to work and then return to her father’s house at the end of her work day, often time spending weekends there as well.

“That went on for two-and-a-half years. It was very difficult, but when you’re in the middle of it, you don’t realize it and you think you’re doing great,” she said.

Mrs. Denesha said her ah-ha moment came one day when her father walked outside to get the mail.

“The mailbox was on the same side of the road as their house, but I could tell by the look on his face when he turned around that he had forgotten where the house was,” she recalled.

It was at that moment she decided her parents needed more care than she was capable of providing at home.

“As soon as they were here (United Helpers Rehabilitation and Senior Care), we realized we weren’t doing as good of a job as we thought we were,” she said.

All three ladies said their intent in speaking out is not to bash home health care, but rather to remind policymakers that in the world of healthcare, there is no one-size-fits-all solution. Hospitals are important. Home health care is important, and skilled nursing facilities are important.

“Our loved ones deserve a place to go where they can receive quality care when they can no longer care for themselves or stay in their own homes,” Mrs. Denesha said. “I wouldn’t want to see anything happen to this place (United Helpers Rehabilitation and Senior Care).

Butler Honored with Fannie Frank Award

CANTON – The United Helpers organization has more than 30 employees with 20 years of service or more. Only one of them though, began their career with United Helpers at the age of 57.

Gail Butler, of Canton, who was recognized with this year’s Fannie Frank Distinguished Employee Award, works as the front desk receptionist at United Helpers Rehabilitation and Senior Care. She started at United Helpers as a Certified Nursing Assistant in 1993, after spending most of her life working as a full-time mom raising 12 children. This year she will celebrate 30 years with the company.

“She is typically the first person to greet anyone entering or calling our building, and there is no one I would rather have to make that initial welcome,” said Rehabilitation and Senior Care Vice President of Operations Timothy Parsons. “Her people skills are impeccable, and her friendliness is infectious and brings comfort to all who interact with her.”

While Mr. Parsons said Mrs. Butler is “considered by all to be a wonderful receptionist and employee,” it is what she does outside of her regular duties that truly set her apart.

“In the mornings, before starting her shift at the front desk, she can often be seen or heard visiting with and singing to our residents in their dining room. She is known to join some of our musical guests, lending both her musical and dancing talents to our Activities Department,” he said.

That’s not all, though, as Mrs. Butler also brings her love of gardening to the building during the spring and summer months.

“She serves as ‘Master Gardener’ for our facility and maintains several large flower beds around the property, giving them daily attention and brightening the moods of all who pass by,” Mr. Parsons said. “She never seeks attention. She does all of these things naturally and never looks for recognition. She does enjoy gardening, but does it here primarily because the residents enjoy her talents. It is her pleasure to serve others. She loves her job and it shows.”

The Fannie Frank Award was established by longtime United Helpers volunteers Dr. Edward and Barbara Gordon in 2019 to pay tribute to Dr. Gordon’s grandmother, a Polish immigrant who moved to the U.S. prior to World War I with her parents and six of her nine siblings.

 The award is a $1,000 cash bonus and awarded based on the following criteria:

  •  A remarkably caring demeanor
  • Currently employed at United Helpers Rehabilitation and Senior Care
  • Continuous employment with United Helpers for two or more years

Dr. Gordon grew up in New York City in close proximity to his grandmother and credits her with instilling in him a love of animals that would eventually lead to his career as a veterinarian.


Gail Butler, of Canton, was honored with this year’s Fannie Frank Distinguished Employee Award. Mrs. Butler, who has been employed by United Helpers since 1993, is known for her singing voice, her dancing shoes, and the smile she uses to greet employees and guests as they enter the building. She is pictured here with Dr. Edward and Mrs. Barbara Gordon, who created the award in 2019 as a tribute to Dr. Gordon’s grandmother. From left, Mrs. Gordon, Mrs. Butler, and Dr. Gordon


Former Board Member & Wife Enjoying Life at United Helpers Independent Senior Living

CANTON – Like many couples or individuals moving into United Helpers Independent Senior Living, Bob and Betty Fraser said it was their children who encouraged them to move into United Helpers Independent Senior Living (ISL).

Mr. Fraser said that while he and his wife are both happy with the decision now, Mrs. Fraser took a little more convincing.

“The decision to move out of your family home is a big one,” she said. “We had lived there for more than 40 years.”

However, after the couple, who recently celebrated their 70th wedding anniversary, moved to the ISL, they said it didn’t take them long to realize they had made the right decision.

“It’s nice to be in a place like this where we don’t have to worry about anything,” Mr. Fraser said. “Plus, being a frugal Scotsman I enjoy having everything taken care of, and not having to worry about taxes anymore.”

Mrs. Fraser said she was surprised at how many people they knew who were already living there once they moved in. As for the people they didn’t know, she said it didn’t take them long to meet people and make some new friends.

Mr. Fraser, who spent time on the United Helpers Management Company Board of Directors in the 1980’s and early 90’s said he can remember discussions about building what was then known as Partridge Knoll.

Ironically, he said he can also recall his wife telling former ISL Community Manager Cindy Lawrence that she didn’t think they would ever live there. She told them they may one day be surprised. Turns out she was right. Mrs. Lawrence retired in 2021.

United Helpers Independent Senior Living offers a variety of apartment styles, with both one and two-bedroom units available. To take a virtual tour of the building, please visit unitedhelpers.org and click on the link for virtual tours.

An in-person tour may also be arranged by calling (315) 379-1428.


Bob and Betty Fraser share a moment in their apartment at United Helpers Independent Senior Living. Mr. and Mrs. Fraser recently celebrated their 70th anniversary, and are seen here looking through a memory book together.


Feb 3, 2023

Welcome New Hires

  


United Helpers Rehabilitation and Senior Care

Christina Foote - Task Aide/Housekeeper
Zoey Taylor - Food Service Attendnant


United Helpers Behavioral Health and Life Skills
Flackville IRA

Kari Burnham - DSP

Jan 30, 2023

Welcome New Hires

 


United Helpers Rehabilitation and Senior Care

Colleen Barkley - Food Service Attendant
Phoebe Jaskowski - Food Service Attendant
Tavon Hubbard - Food Service Attendant
James Ellard - Food Service Attendant
Sarah Jones - Food Service Attendant
Ashley Vanderwege - Food Service Attendant
Delta Ramsey - Housekeeper
Tammy Belgarde - Task Aide
Rachelynn Martinez - Task Aide
Madison French - Task Aide
Jasper Main - Task Aide
Alyssa Horn - Task Aide
Rosemarie Mulley Task Aide
Rosane White - Task Aide
Seneca Wright - Task Aide
Christina Hrtman - CNA
Kaitlyn Lauzon - CNA
Hope Gladle - CNA
Kimberly Shaul - CNA
Natalie Apple - CNA
Dona Bassett - CNA
Jadian Youngs - CNA

United Helpers Management Company

Christopher Ingro - Maintenance II (Housing)
Justine Burns - Office Tech (Development)
Macaula Drake - Housing Assistant
Tammy Scott - Assistant Community Housing Manager

United Helpers Behavioral Health and Life Skills
Kendrew IRA

Dylan Arquitt - DSP
Bridgett Funk - Residence Supervisor

United Helpers Behavioral Health and Life Skills
Centennial Manor IRA

Landon Oakes - DSP

United Helpers Behavioral Health and Life Skills
Pleasant Valley IRA

Aimee Lobdell - DSP
Alanna Vassar - DSP

United Helpers Behavioral Health and Life Skills
Spruce Street IRA

Shelby Fritz - DSP

United Helpers Behavioral Health and Life Skills
Rensselaer Falls IRA

Dujeiry Rodriguez Hernandez - DSP
Janesha Brown - DSP

United Helpers Behavioral Health and Life Skills
Kendrew IRA

Kaitlin Ward - Assistant Program Leader

United Helpers Behavioral Health and Life Skills
Lisbon IRA

Alyvia Stott - DSP
Megan Frye - DSP

United Helpers Behavioral Health and Life Skills
Flackville IRA

Paisley Forrest - DSP
Emily Turner - DSP
Kassidy Ward - DSP
Melissa LaFleur - RN Nurse Manager

United Helpers Behavioral Health and Life Skills
Health Home Care Coordination

Dallas Bastien - Specialized Care Manager

Jan 13, 2023

Coalition Aiming to Inform Public of State's Neglect

OGDENSBURG – United Helpers COO Stacey Cannizzo is joining leaders from 25 other non-profit nursing homes across Upstate New York in sending strongly worded statements to media in their community to alert citizens of the on-going lack of response from the governor on senior care issues.

“The end of 2022 marks a troublesome new milestone that most people are unaware of,” Mrs. Cannizzo wrote. “It marks 15 years since the state has raised the daily Medicaid rate paid to nursing homes to account for inflation.”

Given that the last increase was awarded in 2008 this failure extends back prior to Gov. Kathy Hochul’s administration through Andrew Cuomo’s entire 11 year term and into the final years of David Paterson’s time as governor.

“New York has distinguished itself as being dead last, or at best second to last, in what it reimburses nursing homes compared to actual costs,” Mrs. Cannizzo wrote citing multiple studies which compare nursing home costs and reimbursement rates across the country.

Citing those same studies, Mrs. Cannizzo said many states responded to the COVID-19 pandemic by increasing the rates paid to nursing homes for care. At the same time, New York State cut those rates, not once, but twice, leading to a shortfall that exceeds $140 per resident, per day.

The lack of funding, she said is also making the staffing crisis faced by everyone in the medical community that much worse for nursing homes. 

“Nursing homes are unable to compete for the quality workforce we all aspire to. The result is very real if you’re in need of nursing care,” she wrote. “Due to staffing limitations, United Helpers is, for the first time in its history, leaving beds vacant.”

United Helpers is not alone, she said. Citing coalition data, Mrs. Cannizzo said there are more than 6,700 beds sitting empty for those same reasons, which is also negatively impacting hospital systems across the state. 

“When hospitals cannot discharge patients who need nursing home services, there are fewer, or in some cases no beds, for patients who truly need hospital care,” she wrote, adding this can also lead to patients sometimes being sent to facilities outside of the area, farther away from their families and loved ones.

In response to the past 15 years of neglect, Mrs. Cannizzo said the coalition is asking for a 20% increase in reimbursement rates to be included in the 2023-2024 budget.

“This is still less than half of the increase in costs we have absorbed over the past 15 years,” she wrote, noting the coalition has calculated that costs have risen by 42% over that same time.

“The people we serve deserve better from New York State. The outstanding employees who work in these settings deserve better. The family members who rely on us today, and the community who will look to us in the future deserve better too,” she said.

Those wishing to support the coalition’s efforts may send an automatically generated message to Gov. Hochul by visiting https://p2a.co/Q2wLwJZ. People may also reach out to Assemblyman Scott Gray, Assemblyman Ken Blankenbush, Senator Mark Walczyk, and Senator Dan Stec.

Mr. Gray, Mr. Blankenbusg, Mr. Walczyk, and Mr. Stec all represent portions of St. Lawrence County in the state legislature.

 

On the web:

https://www.nysenate.gov/senators/mark-walczyk

https://www.nysenate.gov/senators/daniel-g-stec

https://assembly.state.ny.us/mem/?ad=116 (Scott Gray)

https://nyassembly.gov/mem/Ken-Blankenbush