Mar 24, 2022

Kendrew Program Member Honored for Actions During Fire Alarm Activation

Brian Burk with Program Leader Paul Linden
RENSSELAER FALLS – Imagine sleeping peacefully and being awoken by the sounds of a smoke detector going off in your home.

The first thing you would do is rush to get you and your family out of the house.

That task however is easier said than done when your home is an Individual Residential Alternative (IRA) with six guys with varying degrees of developmental disabilities, including two in wheelchairs. 

This scenario played out on Jan. 27 when an alarm was activated at the Kendrew IRA. Brian Burk and his housemates, along with two staff members had to evacuate their home, in some instances leaving in just their pajamas.

Luckily it was a false alarm triggered by a rush of heat from the home making its way onto the porch when the home’s back door was opened. However, this was not immediately apparent, and not determined for nearly 20 minutes as Mr. Burk, United Helpers Behavioral Health and Life Skills staff, and the home’s other residents waited for the fire department to respond and give them clearance to go back inside.

Making matters worse, the temperature was -20 degrees.

As the home emptied varying degrees of irritation could be detected among those residing there, and that’s where Mr. Burk sprang into action.

“Brian has a huge heart and is always very helpful to everyone in the house,” said Kendrew IRA Program Leader Paul Linden. “That night was no different.”

Mr. Linden explained that as the home was evacuated program members were loaded into a van located a safe distance from the house. 

“Brian gave one of the guys his coat and used his own cell phone to provide a hot spot so another could play on his tablet while they waited to go back inside,” Mr. Linden said.

Those two simple gestures helped ease tensions and provide a much needed sense of calm, both for his housemates and for staff attempting to manage the situation.

For his actions on that night, Mr. Burk was recently presented with a gift card and a certificate at a surprise meeting held at the Behavioral Health and Life Skills complex in Ogdensburg.

As the clock ticked towards 2:30 p.m. and people began to file into the room, one could tell that Mr. Burk was curious about what was going on.

“I guess now I can tell you this is for you,” Mr. Linden told him, eliciting a surprised reaction.

“I never expected so much attention for doing what I did on that day,” Mr. Burk said. “If it happened again, I would do the same things all over again.” 

Following a ceremony honoring Brian Burk for his actions during an alarm activation at the Kendrew IRA, Mr. Burk posed for a photo with Kendrew IRA Program Leader Paul Linden, and several of his housemates. From left, Mr. Linden, Nate LaPlante, Mr. Burk, and D.J. Bellinger.

Mar 18, 2022

Welcome New Hires

  

United Helpers Rehabilitation and Senior Care
Joseph Flanagan - RN
Keylee Halpin - RN
Brenna Morrill - CNA
Phillip Smithers - Food Service Attendant

United Helpers Management Company
Frank Larkins - Maintenance II

United Helpers Independent Senior Living
Whitney Brand - Hospitality Coordinator

United Helpers Behavioral Health and Life Skill
Kendrew IRA
Quenton Steinburg - RN

United Helpers Behavioral Health and Life Skills
Spruce Street IRA
Jessie - DSP

United Helpers Behavioral Health and Life Skills
Rensselaer Falls IRA 
Chelsea Montroy - APL

Mar 17, 2022

Flanagan Honored With Fannie Frank Distinguished CNA Award

CANTON - A popular television sitcom that aired in the 90s and 2000s was titled “Everybody Loves Raymond,” and while that show had nothing to do with the medical field, a spin-off titled, “Everybody Loves Minnie,” could be filmed in the halls of United Helpers Rehabilitation and Senior Care in Canton.

The show would star this year’s Fannie Frank Distinguished CNA Award winner Minnie Flanagan, of Canton, who would be cast as herself playing the role of a CNA, a home health aide, and an activities aide. 

Rehabilitation and Senior Care Vice President of Operations Timothy Parsons said that while Mrs. Flanagan’s primary role at the facility, where she’s worked since 1988, is activities aide, it’s not unusual for her to work in two or even three roles all in the same day.

“There has been numerous times when Minnie has worked in three departments in one day,” he said. “She’ll start her day as a CNA from 1:45 a.m. to 6 a.m., then work as a home health aide in the ALP from 6 a.m. to 7:30 a.m. and then still have enough energy to work in activities until 3:30 p.m.”

When Mr. Parsons began looking for people to nominate for this year’s honor, he said Mrs. Flanagan’s name was one that come up often.

“It was astounding to hear everyone’s impressions of Minnie,” he said. “She is universally known for always putting residents first and taking time to get to know the people she is caring for. She is an expert when it comes to knowing their personal preferences, and in fact does weekly shopping for many of them.”

To learn a little bit more about Mrs. Flanagan, Mr. Parsons said he dug into her personnel file.

“The file was quite large and filled with evaluations year after year praising her compassion,” he said. “Her 2003 evaluation particularly stood out. ‘Minnie is indeed an exceptional worker. She always goes out of her way to provide excellent care to the residents. Her attitude of friendliness and warmth towards her co-workers, and especially new workers, is beyond approach. Everybody loves Minnie.’”

The Fannie Frank Award was established by longtime United Helpers volunteers Dr. Edward and Barbara Gordon in 2019 to pay tribute to Dr. Gordon’s grandmother, a Polish immigrant who moved to the U.S. prior to World War I with her parents and six of her nine siblings. Three of her older siblings were already married and stayed behind, he said. They perished in World War II. 

The award is a $1,000 cash bonus and awarded based on the following criteria:

  •  A remarkably caring demeanor
  • Remarkably competent care
  • Continuous employment with UH for five or more years
  • Nomination by the Vice President of Operations at her respective facility

Dr. Gordon grew up in New York City in close proximity to his grandmother and credits her with instilling in him a love of animals that would eventually lead to his career as a veterinarian.

Mar 15, 2022

Welcome New Hires

 

United Helpers Rehabilitation and Senior Care
Taylor Babcock - Task Aide
Abeni Payne - Task Aide
Abrinel Seeger - Task Aide
Ciara Spicer - Task Aide
Emma Young - Task Aide
Evan Folsom - Food Service Attendant
Karlie Gordon - CNA
Payal Sharma - RN

Sparx
Kelsi Shippee - Business Office Assisant

United Helpers Rehabilitation and Senior Carwe
Assisted Living
Chellsey Hayden - HHA

United Helpers Behavioral Health and Life Skill
Pleasant Valley IRA
Ashley Dixon - RN

United Helpers Behavioral Health and Life Skills
Lisbon IRA
Patricia Brothers - DSP
Brooke Martin - DSP

United Helpers Behavioral Health and Life Skills
Health Home Care Coordination 
Dominic Dinatale - Care Manager

Feb 28, 2022

Booze and Tattoos Leads to Lots of Laughs at United Helpers in Canton

CANTON – The laughter and cheering could be heard as soon as one walked into United Helpers Rehabilitation and Senior Care on Friday afternoon. The cause for celebration though wasn’t an overly competitive game of bingo or even a concert featuring hits from Elvis or Johnny Cash, rather it was a special event called ‘Booze and Tattoos.’

Activities Director Dawn Kimble said she wasn’t sure what to expect when approached with the idea, but it didn’t take her long to realize this wouldn’t be the last time they hosted such an event.

“It’s certainly different from what we normally do,” she said. “As we were setting up residents were coming out of their rooms and we actually had a line of people waiting for tattoos at 1:30.” The event was slated to begin at 2 p.m. 

As one could expect, the tattoos weren’t real, but for the residents in attendance that didn’t matter. Beverages served included NA beer, sparkling grape juice, and wine.

“Sometimes we’re lucky if we have 10 people come out of their rooms for an event, but today, I think we had pretty close to 30 people here,” Ms. Kimble said. “We use music all the time to help bring people back to the good ole days, but I think the opportunity to enjoy a drink with their friends and maybe get a tattoo really resonated with them. I have no doubt that at least a few of them were transported back in time to a Friday night at their favorite watering hole.”

The idea for ‘Booze & Tattoos’ came from United Helpers Board of Trustees Member Marti MacArthur, who saw a posting on Facebook that had gone viral from when a senior care facility in Florida had hosted a similar event.

In an email sent to United Helpers CEO Todd Amo, she wrote, “Would we be allowed to do this anywhere? It looks like they had so much fun.”

Mr. Amo then forwarded the email to Ms. Kimble, who placed an order for temporary tattoos and began planning for the unorthodox festivities.

Flowers, butterflies, turtles, hearts, dragonflies, and more were among the tattoos available, and while most residents chose to have tattoos placed on their hands or arms, one resident had a tattoo of a butterfly placed on the small of her back, and another had a firefighter’s helmet placed atop his head. 

“While events like this may not be for everyone,” Ms. Kimble said, “People don’t want to stop living their best life just because Father Time may have forced them to slow down a little bit.”

Ms. Kimble said there were more than enough tattoos left over to host a similar event again in the future. “There’s little doubt in my mind we’ll do this again,” she said.

Feb 22, 2022

Leonard Honored with Ladouceur Award

 OGDENSBURG – During the course of his more than three decades of volunteer service to United Helpers, Wayne N. Ladouceur acquired many knick-knacks that came as gifts from residents who wanted to say, “thank you,” for all that he had done for them.

 One of those gifts was a small plaque with the words, “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, for all the people you can, for as long as you ever can.” on it. 

That quote from British theologian John Wesley will now hang on the wall in Robin Leonard’s office at United Helpers Rehabilitation and Senior Care in Canton for the remainder of her career. Ms. Leonard currently works as a staff development assistant, after beginning her career at United Helpers as a CNA 27 years ago. She has worked in staff development for the past 17 years.

That plaque, along with another announcing her as the winner of the 2022 Wayne N. Ladouceur Award, were recently presented to Ms. Leonard at a ceremony held on what would have been Mr. Ladouceur’s 79th birthday.

Mr. Ladouceur’s wife of 53 years, Cheryl, made the presentation before an audience that included the couple’s three adult children, friends of the Ladouceurs, and friends and co-workers of Ms. Leonard.

Criteria for the award include giving generously of one’s self, the ability to see beyond one’s own needs, a strong personal drive to provide the utmost in care, the ability to feel and express empathy, and exuding a love for life.

These are all areas where those who know Ms. Leonard say she excels.

“It never seems like Robin is concerned about her own needs. It is always about what is best for the residents and other staff,” wrote United Helpers Rehabilitation and Senior Care in Canton Vice President of Operations Timothy Parsons in his nomination. “She is the role model that everyone strives to emulate or look to for guidance. She is unwavering in her support of United Helpers and the residents we care for. She has taught me far more than I could ever teach her.”

The Ladouceur family chose the criteria for the award, picking traits exhibited by Mr. Ladouceur and things he was known for, not just in the United Helpers family, but also across the entire city of Ogdensburg.

Each nomination must also include an additional letter of support from someone other than the nominator. Ms. Leonard’s nomination was so supported amongst her coworkers, that her nomination packet included three such letters.

“The definition of teamwork is Robin Leonard,” wrote Brenda Jones, who once worked under Ms. Leonard as a task aide, but retired in 2021 as the secretary to the administrator. “I have seen her helping in every department from the extra hours she put in working in laundry, housekeeping, dietary, shoveling the snow, salting the sidewalks, and of course helping the nursing staff. Words cannot describe her dedication and commitment. She would just say, ‘It’s all in a day’s work.’”

Other letters of support also came from Medical Records Office Technician Patricia David and Activities Director Dawn Kimble.

The Wayne N. Ladouceur Award was created in memory of and in honor of Mr. Ladouceur, a longtime United Helpers volunteer, board member and former board president. The award is funded through an endowment with the Northern New York Community Foundation created by Mrs. Ladouceur and more than 80 of the Ladouceurs’ friends and family.

Welcome New Hires

 

United Helpers Rehabilitation and Senior Care
Micky Barbarito - Housekeeper
Amy Bobrey - Housekeeper
Patricia Dawson - Housekeeper
Evelyn Torres - Housekeeper
Jaycee Gagnon - Housekeeper
JoAnn Gooshaw - Office Tech
Shelby Hodges - CNA
Destinee Keleher - CNA
Orry Keller - Food Service Attendant
Abigail Maughan - Food Service Attendant
Linda Miller - RN
Shanelle Borth - LPN
Brooke Parrow - LPN

United Helpers Behavioral Health and Life Skills
Gateway Apartments
Rebecca Gratto - Care Manager
Michael Meunier - Care Manager

United Helpers Behavioral Health and Life Skills
Kendrew IRA
James Phelps Jr. - DSP

United Helpers Behavioral Health and Life Skills
Gateway Apartments
Rebecca Gratto - Care Manager
Michael Meunier - Care Manager

Sparx
Carlos Puello - Maintenance II

United Helpers Rehabilitation and Senior Carwe
Assisted Living
Chellsey Hayden - HHA

United Helpers Behavioral Health and Life Skill
Pleasant Valley IRA
Paul Linden - Program Leader
Shannpon LaShomb - DSP
Mackenzie Bowie - DSP

United Helpers Behavioral Health and Life Skills
High Street IRA
Rylee McCallus - DSP
Carly Pierce - DSP

United Helpers Behavioral Health and Life Skills
Rensselaer Falls IRA
Shane Booth - Resident Supervisor