Martinchek Honored with Fannie Frank Distinguished Employee Award

CANTON – When the newly appointed United Helpers Rehabilitation and Senior Care Activities Director was promoted to her new position, she knew exactly who she wanted to step into her old role as Activities Leader – this year’s Fannie Frank Distinguished Employee Award winner Lauren Martinchek. 

Ms. Martinchek, of Canton, began her career with United Helpers in 2017 as a task aide before becoming a CNA and then transitioning into a role with the Activities Department in 2018, a department in which she thrived in for five years before the promotion.

“Lauren is very organized and willing to help whenever or wherever. She also has the ability to learn almost anything related to her position,” said Activities Director Patience Boswell. “But what really separated Lauren from others is her compassion for her residents.”

Talking about the relationship Ms. Martincheck has with her residents, Ms. Boswell said, “It is clear from her interactions with residents that she truly cares for them. When she talks about residents, you can tell she knows them intimately like a relative would. When she shares a laugh or even a cry with a resident, you can tell it is a genuine shared emotion.”

Rehabilitation and Senior Care Vice President of Operations Timothy Parsons has heard many such stories from employees, as well as family members of residents and in some instances, residents themselves.

“Lauren has a huge heart and appears to love what she does,” he said. “She is the type of employee you wish you could replicate over and over again.”

While United Helpers has many different employee honors, most of those awards are for people working in direct care. The Fannie Frank Distinguished Employee Award gives Mr. Parsons an opportunity to recognize an outstanding employee even if they do not work in direct care.

“She was an easy choice for this honor,” he said. “We are proud she is a part of the United Helpers team.”

The Fannie Frank Award was established in 2019 by Dr. Gordon and his wife, Barbara, who are both former United Helpers volunteers and board members. Dr. Gordon grew up in New York City in close proximity to his grandmother and credits her with instilling in him a love of animals that would eventually lead to his career as a veterinarian.

The award was created as a way to pay tribute to his grandmother, a Polish immigrant who moved to the U.S. prior to World War I with her parents and six of her nine siblings.

The award includes a cash bonus and is awarded based on the following criteria:

• A remarkably caring demeanor
• Currently employed at United Helpers Rehabilitation and Senior Care
• Continuous employment with United Helpers for two or more years

Holding a picture of his beloved grandmother, Dr. Edward Gordon calls the Fannie Frank Distinguished Employee Award presentation “one of my favorite things each year.” This year, Dr. Gordon presented the award to United Helpers Rehabilitation and Senior Care Activities Leader Lauren Martinchek, of Canton. From left, Vice President of Operations Timothy Parsons, Dr. Gordon, Ms. Martinchek, Activities Director Patience Boswell and Barbara Gordon.

UH Rocks Bringing the Entertainment to One Lucky Person This Summer!

OGDENSBURG – Bands and musicians like Luke Bryan, Thomas Rhett, Creed, Shania Twain, Rod Stewart and Chicago are all traveling to Upstate New York for shows this summer and if you’re the lucky winner of our UH Rocks ticket drawing, you could be enjoying the show from one of the best seats in the house.

The winner of this drawing will receive a $500 Ticketmaster gift card. Not a fan of live music, comedians like Kevin Hart, Jeff Dunham and Brad Williams will all be coming to the area too. Tickets to events like the WWE, monster trucks and even many theatrical productions could be at your fingertips.

“Following the success of the NFL Fan’s Choice Drawing held this past summer, we wanted to once again do something different, something that would appeal to the masses and something that could once again attract interest from people who may not be our stereotypical fundraising demographic,” said United Helpers Marketing Manager Benny Fairchild. “With the wide range of entertainment options available through Ticketmaster, we feel like this does just that.”

Tickets for this will be $10 each. Bundles are also available with three tickets for $25 or seven tickets for $50.

“While not everyone enjoys football, most people do enjoy live entertainment, whether it’s music, comedy, theatre or something else,” said Assistant Director of Corporate Services Jordan Downing-Duke. “The winner of this drawing really has a ton of options; they could buy one amazing seat to a show of their choice or maybe even enjoy lawn seats for several shows at the amphitheater in Syracuse. The choice is theirs.”

Tickets will be available online at https://secure.qgiv.com/for/ticketmasterdrawing/event/uhrocks/. Tickets will also be available during regular business hours at the United Helpers RiverLedge Campus reception desk, located at 8101 State Hwy 68 in Ogdensburg.

Only 1,000 tickets will be printed, with sales continuing until all tickets are sold or 11:59 pm on Sunday, March 30. The drawing will be held on Tuesday, April 1 giving the winner plenty of time to pick out which show or shows they would like to attend.

Transportation, meals, and lodging are not included with the prize.

Whether you like rock, rap, country, comedy or even theatre, the UH Rocks ticket drawing has a prize for you. The winner of this drawing will receive a $500 Ticketmaster gift card, which they may use to purchase ticket(s) to the show or shows of their choice. Tickets are available for $10 each, three for $25 or seven for $50. Tickets will be available online at https://secure.qgiv.com/for/ticketmasterdrawing/event/uhrocks/. Tickets may be purchased in person (cash only) at the United Helpers RiverLedge Campus reception desk, 8101 State Hwy 68, in Ogdensburg, Monday through Friday from 8 am to 4 pm. The drawing will be held on Tuesday, April 1 giving the winner plenty of time to pick out what show or shows they would like to attend.

Home for the Holidays Thanks to United Helpers

CANTON – A stay at United Helpers Rehabilitation and Senior Care helped two local women regain the strength they needed to return home for the holidays and the start of the new year.

Elizabeth Ayer, of Massena Center spent 20 days at the facility for her short-term rehabilitation stay which followed surgery on a foot and ankle, which had previously been broken and repaired in 1975.

“It just got worn out,” Mrs. Ayer said, the hardware in foot and ankle was replaced during the procedure. 

Elizabeth Ayer

When Mrs. Ayer arrived at the facility she was in a wheel chair and unable to walk on her own. Now she is using a walker and looking forward to her cast coming off this month.

“My daughter said I’ll be in a walking boot, but it’s another step forward,” she said.

Mrs. Ayer said she’s appreciative of the support and help she received during her stay in Canton.

“If I ever have to go to physical therapy again, this is where I will be coming,” she said. “The staff were all so very positive and here to help, right from the cleaning ladies all the way to the top.”

Patricia Goolden, of Hannawa Falls came to United Helpers following a hospital stay for pneumonia. She also has congestive heart failure.

When it came time for her to be discharged from the hospital, Mrs. Goolden said her children were not comfortable with her going home alone.

“I couldn’t walk and my kids wouldn’t let me go home alone,” she said, noting when she arrived she could only ride the exercise bike for 5 minutes before becoming exhausted and having to stop.

Patricia Goolden with Physical Therapist Trent Worden

“I’m up to 15 minutes now.” “I’ve toned up my body quite a bit. I’ve even gotten to the point where I can walk without my walker. I’m supposed to use it, but sometimes I try to sneak around without it.” she said.

Mrs. Goolden said she owes United Helpers Director of Therapy Trent Worden a big thank you.

“Therapy was hard at first. He would come in and ask if I was ready, and I would say, ‘no,’ but by the end I was looking forward to it.  My stamina is better than it has been in years.”

If you feel like you could benefit from a short-term rehabilitation stay at United Helpers Rehabilitation and Senior Care in Canton, please reach out to Admissions Coordinator Tanya Trotter at (315) 590-2040 or via email at tltrotter@unitedhelpers.org.

You may also visit www.unitedhelpers.org to learn more about this and the other services we offer.

Denesha Honored with Harry E. King Award

OGDENSBURG – One of the longest tenured volunteers in the history of the United Helpers organization was honored at this year’s annual meeting with the Harry E. King Award, an award named for another long-time volunteer of the organization.

Susan Denesha of Dekalb Junction, who has been a United Helpers volunteer since 2005, was surprised with the honor earlier this month.

Mr. King’s daughter, Marti MacArthur nominated her for the honor. 

“My father was quite soft spoken, yet always spoke up when he had something to say, had a great sense of humor and belonged to many community groups. I never heard him say a bad word about anyone. He was loved because he helped anyone who needed it and expected nothing in return,” Mrs. MacArthur said. “You could use those same sentiments to describe Sue. He would be honored to have an award in his name presented to someone like her.”

According to United Helpers Rehabilitation and Senior Care Vice President of Operations Timothy Parsons, Mrs. Denesha’s time with United Helpers began when her father was a patient at the United Helpers Canton Nursing Home.

“Her journey with us began as a result of her wanting the best for her father, but she has continued on with us and quite literally helped enhance the quality of life for hundreds of North Country seniors along the way,” Mr. Parsons said.

In addition to assisting activities staff on lunch outings and field trips, Mrs. Denesha has been preparing and serving home cooked meals for residents multiple times each month for nearly 20 years.

“Our residents look forward to these meals perhaps more than anything on the calendar,” said Activities Director Patience Boswell.

In addition to being an active volunteer herself, Mrs. Denesha also helps recruit other volunteers for activities. Mrs. Boswell said she would bring in so many volunteers, that they eventually named Mrs. Denesha Volunteer Coordinator.

“We give her a list of our activities every month and she makes sure they all happen by supplementing our staff with people from her roster of volunteers,” Mrs. Boswell said.

Prior to presenting Mrs. Denesha with the award, Mr. Parsons read through a lengthy, but incomplete list of ways she has helped the facility including leading an Alzheimer’s support group, participating in resident council meetings, fundraising, casino outings, lunch outings, arranging for preferred seating at the county fair, bake sales, help with trick or treating, and more.

“Sue is our biggest cheerleader, but will not hesitate to inform us when we can do better for our residents. She makes it possible for us to offer more activities and programing,” Mr. Parsons said. “She inspires us all to do more and be better people.”

This was third time the Harry E. King Award has been awarded, previously going to Dr. Edward Gordon in 2020 and Wayne Ladouceuer in 2017.

Mrs. MacArthur established the award in honor of her father as a way to recognize outstanding board members.

According to the award’s description, written at the time it was created, “The award is not an annual award by definition. It is to be presented only rarely, in the case of a desire to recognize a volunteer to UH who is virtually unrivaled and exceptional in his/her commitment to UH and his/her service to UH’s residents, clients, and families.”

For only the third time in the award’s history, the Harry E. King Award was presented. Susan Denesha of Dekalb Junction received the honor at this year’s annual meeting. Mrs. Denesha has been a volunteer with United Helpers since 2005 when her father was a resident at the United Helpers Canton Nursing Home. From left, United Helpers Management Company Board of Directors member Marti MacArthur, Rehabilitation and Senior Care Vice President of Operations Timothy Parsons, Mrs. Denesha with her husband Larry Denesha, and Activities Director Patience Boswell.

United Helpers RiverLedge Campus now has Six EV Charging Stations

OGDENSBURG – Thanks to a grant of more than $22,000 United Helpers was able to install six Level II charging stations at its RiverLedge Campus in Ogdensburg.

United Helpers RiverLedge Campus is located just off State Route 37 at 8101 State Route 68. The chargers are available for members of the public to use whether they’re locals or traveling through the area. 

United Helpers employees may also use the stations to charge their vehicle during the workday. United Helpers Behavioral Health and Life Skills Director of Residential Services Kim S. George takes advantage of this opportunity almost every day.

Ms. George drives a Toyota Rav-4 Hybrid, meaning her vehicle can use gas, but she prefers to use the vehicle’s electric battery when possible. “Being able to charge my vehicle while I’m at work is beyond convenient,” she said.

The stations do charge 35 cents per kilowatt hour, but Ms. George said that’s still cheaper than gas and in line with what other stations in the area are charging.

According to JD Power & Associates, an electric vehicle with a range of 300 miles would use between 75 and 100 kilowatt hours meaning a full charge is less than $30.

JD Power & Associates also notes a Level II charger, such as those located here can fully charge a completely drained battery in roughly four hours.

Payment for the service is conveniently done entirely through the EV Connect app, which may be downloaded through the App Store or Google Play. A credit or debit card is then linked to the app with payment deducted at the time of the charge.

United Helpers Director of Facility Operations Rick J. Pirie said he’s glad to see United Helpers installing EV charging stations.

“With electric vehicles becoming more and more common, even amongst our staff, it’s important for people to have a place where they can charge their vehicle’s battery,” he said. “With these charging stations located conveniently just off of the highway people can stop by to charge their vehicles and then be back on the road in no time.”

Ms. George who travels from Massena to Ogdensburg for work each day said her car will reach a full charge in 2.5 hours for less than $6.

Sparx Construction and General Contracting completed the work for this project. 

United Helpers Behavioral Health and Life Skills Director of Residential Service Kim S. George connects her car to the newly installed EV charging stations at United Helpers RiverLedge Campus in Ogdensburg. RiverLedge is located just off State Route 37 at 8101 State Route 68.

Memory of Charlene Hall to Live on Through Charlene's Fund

OGDENSBURG – For more than 40 years Charlene Hall received care from staff at United Helpers, whether it was at Cedars Nursing Home in Ogdensburg or at one of several different Individualized Residential Alternatives (IRAs).

During that time she made an impact on the lives of those who cared for her as well as her housemates. Now thanks to a generous gift from her family, that impact will continue for many years to come through a scholarship fund that bears her name.

Charlene’s cousins Russell and Peg Hall, of Gainesville, Fla. created the fund as a way to say thank you to all those who cared for her over the years prior to her passing in January. 

Peg and Russ Hall with a photo of Charlene

“We were always impressed with the level of care Charlene received,” Mr. Hall said. “We were particularly impressed with the caregivers who chose to make this their life’s work.”

The fund, which was created with the assistance of, and is managed by the Northern New York Community Foundation, is designed to help direct care staff attend webinars, seminars, conferences, and even earn additional certifications that may bolster their careers and enhance the services provided by United Helpers.

Misty Thomas, a Licensed Master Social Worker at the Behavioral Health Clinic in Canton, is the first employee to utilize these funds. She will be attending a six-day class where she will earn certification enabling her to provide EMDR (eye movement desensitization and reprocessing) therapy. United Helpers currently does not have a provider on staff who can perform this service.

According to EMDR Institute, Inc., EMDR therapy is a valuable tool used to treat post-traumatic stress disorder (PTSD).

Information from the Institute’s website, emdr.com, states, “Some studies show that 84%-90% of single-trauma victims no longer have post-traumatic stress disorder after only three 90-minute sessions. Another study, funded by the HMO Kaiser Permanente, found that 100% of the single-trauma victims and 77% of multiple trauma victims no longer were diagnosed with PTSD after only six 50-minute sessions. In another study, 77% of combat veterans were free of PTSD in 12 sessions.”

“I want to help provide more access to trauma focused therapies in an effort to reduce mental health triggers, increase physical health and wellness, improve client safety and relationships, and increase the effectiveness of established mental health care,” Ms. Thomas said. “This opportunity offers me a chance to help my community and my clients by having additional education and therapeutic techniques to support the needs in our area.”

Charlene was born and raised in Watertown, living a typical childhood until an abscess on her brain at the age of four stunted her growth and development. Mr. and Ms. Hall say despite the physical impairment, their cousin “had a sharp mind and a quick sense of humor.”

The Halls say she lived with her parents until shortly after her mother’s passing in 1976. It was at that point, Charlene moved into Cedars Nursing Home. When United Helpers opened its first Intermediate Care Facility (ICF) in 1982, her care then transitioned to what is today known as United Helpers Behavioral Health and Life Skills. That portion of the company operates 11 IRAs across St, Lawrence County.

Charlene continued to enjoy visits with her father until his passing in 1996. According to her obituary, she always enjoyed a nice cup of coffee and going out to eat.

Assistance from Charlene’s Fund is available to anyone working at United Helpers in a “direct care role.” “We thought it was important for them to have staff development opportunities without finances being an obstacle,” Ms. Hall said. “There are people out there waiting for an opportunity to make things happen and we hope this fund can help with that.”

Assistant Director of Corporate Services Jordan Downing-Duke presents Licensed Master Social Worker Misty R. Thomas with a certificate from Charlene’s Fund. Each recipient of assistance from this fund will be presented with a certificate, which also includes a picture of Charlene Hall, for whom the fund is named. From left, Mrs. Downing-Duke, Ms. Thomas and Lead Social Worker Daniel Knight.

United Helpers Hosts Annual Summer Awards

OGDENSBURG – Employees from across the United Helpers organization recently gathered to honor and recognize individuals who have gone above and beyond and are representative of the company’s Always Caring tagline.

Two direct care employees, two behavioral health employees and one member of the organization’s office staff were honored.

The company’s oldest honor, The Margaret R. Spies Award was presented to Patricia Brothers and Kimberly Shaul.

Ms. Brothers, of Potsdam, works as a shift supervisor and MDSP at the Rensselaer Falls IRA. She was nominated for the honor by then Residential Manager Paul Linden.

“Patty is deserving of this award, because she demonstrates every day at that the job she does is “more than work” and not just a paycheck,” said Director of Residential Services Kimberly George while reading form Mr. Linden’s nomination letter. “She is being recognized today for her personal sacrifices and for helping to make UH a great place to work and for the program members to call home.”

Ms. Shaul, of Madrid, is a CNA at United Helpers Rehabilitation and Senior Care. When it came time to speak about Ms. Shaul and why she was deserving of this year’s award, Director of Nursing Alysha Troiano turned to people in her care.

Reading a quote from a resident identified as R.H., Mrs. Troiano said, “I don’t even need to ring my call light. Half the time, I don’t know where it is, but just as I think of something I need, she comes walking in before I get the chance to look for it.

This year’s Spies Awards were presented by Margaret’s granddaughter, Elizabeth (Spies) Clayborne. Mrs. Clayborne recalled visiting her grandmother at the nursing home in Ogdensburg.

“She always appreciated the staff who cared for her and had nothing but great things to say about them,” Mrs. Clayborne said.

Mrs. Clayborne noted she also has a brother with developmental disabilities, so her family understands what it’s like to care for folks from that population, as well.

Vice President of Corporate Services Michelle Matthews can remember being among the staff who cared for Mrs. Spies.

“She had difficulty sleeping and I was a CNA on the midnight shift, so often times she would keep me company,” Ms. Matthews recalled. “She was one of those residents that I remember to this day.”

On the behavioral health side of the organization, Licensed Master Social Worker Kurtis Ellison and Specialized Care Coordinator Dallas Bastien were recognized with Behavioral Health Heart Awards.

Mr. Ellison, of Canton, has spearheaded the company’s efforts to bring behavioral health care to students in school districts across the county. Currently United Helpers provides care to students at Edwards-Knox, Parishville-Hopkinton, Colton-Pierrepont, Norwood-Norfolk and Madrid-Waddington. Starting this fall, they will also be providing care to students in the Potsdam Central School District.

Lead Care Coordinator Kaitlyn Rayburn nominated Mr. Ellison. Reading from the nomination, Behavioral Health Director of Operations Breanne Snyder said, “Kurtis has gone above and beyond to implement counseling services into the school system making it easier to access for students and families in the community.”

The second Behavioral Health Heart Award went to an employee who began his time at United Helpers as an intern in the Care Coordination Department. Today he still works in that department, now as a Specialized Care Manager.

Mr. Bastien, of Canton, was nominated for the honor by his supervisor, Audrey Plourde.

“His skills do not end with his office work. In the community, he goes out of his way to help people in need. I have seen him resolve conflicts and handle other difficult situations with remarkable patience,” Mrs. Plourde said. “I feel that Dallas is a great representative of what the Behavioral Health Heart Award stands for.”

The organization’s Exemplary Professional Services Award went to someone who may very well be the first face new employees see once they’re officially hired.

Human Resources Assistant Jennifer Parker, of Lisbon began her career at United Helpers as a DSP before transitioning into an office position.

Ms. Matthews, who oversees the human resources department, said she couldn’t think of a better recipient for this award.

“She is a warm, friendly face who welcomes new employees into the United Helpers family and goes to any length possible to help them through the orientation process,” Ms. Matthews said. “Her focus is making sure that when she is done with her part in this brand new employee’s first day they think to themselves, ‘I really want to work here.’”

As United Helpers’ Behavioral Health Services continue to expand, the company wanted to create a way to recognize staff working in this department. Last year the first two Behavioral Health Heart Awards were presented. This year’s recipients were Licensed Master Social Worker Kurtis Ellison and Specialized Care Manager Dallas Bastien. From left, Mr. Ellison with his daughter Phoebe, Behavioral Health Services Director of Operations Breanne Snyder, Mr. Bastien and Health Home Care Coordination/Supportive Housing Program Manager Audrey Plourde.

The recipient of this year’s Exemplary Professional Services Award is among the first people new employees meet when beginning their career with United Helpers. Human Resources Assistant Jennifer Parker earned this year’s honor. From left, CEO Todd R. Amo, Human Resources Manager Jennifer LaFlair, Ms. Parker and Vice President of Chief Corporate Services Officer Michelle R. Matthews.

The winners of this year’s Margaret R. Spies Award represent the best in direct care. Representting Behavioral Health and Life Skills was Resident Supevisor and MDSP Patricia Brothers. Kimberly Shaul, a CNA at Rehabilitation and Senior Care in Canton won the award for the skilled nursing side of the company. From left, Director of Nursing Alysha Troiano, Ms. Shaul, Rehabilitation and Senior Care Vice President of Operations Timothy Parsons, Director of Residential Services Kim George and Ms. Brothers.