Jun 30, 2015

Welcome New Hires



RiverLedge
Lindsey Demers - Task Aide
Ashley Ledwith - Task Aide
Adrianne Krake - CNA
Crystal Raymon - CNA
Jamie Webster - RN

Maplewood
Abigail Drake - Food Service Attendant
Kara Fredette - Food Service Attendant
Taylor Vanbrocklin - Food Service Attendant
Rachel Fisher - CNA
Jared Morse - LPN

Maplewood Assisted Living
Valerie Stevenson - Social Worker Assistant

United Helpers Management Company
Jacey Smith - Office Tech

Flackville Road ICF #4
Makayla Anson - DSP

High Street ICF #6
Justin Feldt - DSP

Partridge Knoll
Michelle Anson - Hospitality Coordinator
Bridgett Murdock - Hospitality Coordinator

Occupational Therapy at River Ledge Helps Florida Woman Get a Hand Up on Summer Fun


OGDENSBURG –  After falling off of a truck at a car show in Florida, Barbara Judware injured her left wrist and needed surgery to help make her hand right again.

“They put a plate and four pins in there,” Ms. Judware said.

Ms. Judware resides in Florida, but spends her summers in Waddington. She said she’s glad that the injury didn’t prevent her from traveling to St. Lawrence this year.

“I live in Florida, but I wanted to come up here for the summer like we always do,” she said. “So they released me to come here for occupational therapy.”

Initially, Ms. Judware said she wasn’t sure what to expect with the therapy, which was performed at United Helpers RiverLedge Campus by Occupational Therapist Alycia Dezell.

“My intentions, like everybody’s, were to go a couple of times and get the exercises, but once I got here and got started, I really enjoyed it,” she said. “Every time I come she does something different with me and it’s energizing.”

“When Barb first came in she had limited range of motion and couldn’t actively move her fingers or make a fist,” Ms. Dezell said.

After a few weeks of therapy though, Ms. Dezell said that has changed and Ms. Judware’s hand is now beginning to return to normal.

“She can actually now move her wrist actively and do things she couldn’t do before. She said the other day she started gardening again and doing dishes.”

The progress her hand has made isn’t lost on Ms. Judware either.

“I’ve noticed a lot of progress,” she said. “This morning when I was in the truck I was able to put my hand in the back and pull a tissue out of the box. I couldn’t do that before.”

Ms. Dezell, who works with patients of all ages, said working as an occupational therapist is a truly rewarding career.

“I love working with people and I like being able to help make a difference in someone’s life,” she said.

And that’s exactly what she’s done for Ms. Judware.


“I would recommend United Helpers to anyone,” Ms. Judware said.

For more of Ms. Judware's story, check out the video below.


Jun 29, 2015

Employees from ICFs 4 & 5 in Heuvelton Play 'Human Foosball'


HEUVELTON - Employees from ICFs 4 & 5 in Heuvelton came together for an employee picnic and team building exercise on Friday when they participated in the facility's first-ever Human Foosball tournament.
The employees were split into six teams with each team playing at least one 10 minute game.
To view more photos from the tournament, view the album on Facebook at the link below.
Human Foosball Pics
Feel free to tag yourself and your friends who appear in the photos.


Jun 25, 2015

Organizational Leadership Team Participates in Community Service Project


United Helpers Organizational Leadership Team members participated in the group's annual community service project on Thursday, June 25.

Team members were split into four shifts working throughout the day to paint the fence that runs from the pedestrian bridge along the crescent to the LaFayette Street Bridge.

To view more pictures from the day's morning shift click the link below.
Leadership Painting Pics


Jun 23, 2015

U.H. Residents Enjoy Day of Fishing on the St. Lawrence


OGDENSBURG - Resdients of Maplewood and RiverLedge came together Monday for a fishing trip along the shores of the St. Lawrence River.

Roughly one dozen residents participated in the fishing adventure, casting their lines into the river from the city docks.

Following a morning of fishing, they were then  treated to a picnic lunch inside the city's visitor's center, which also overlooks the river.

An album of photos from the trip can be seen at the link below.


Jun 22, 2015

Society of the United Helpers pays tribute to Shirley Wells


CANTON – A former resident of United Helpers Maplewood campus was remembered on Friday at an event that friends said was a fitting tribute to the woman they knew.

The first annual Shirley Wells Memorial Concert was held at Maplewood, as residents were joined for the concert by Society Board Members, United Helpers Administrators and even members of Ms. Wells’ family.

“We’re having a concert today to celebrate Shirley Wells,” said United Helpers Development Director Lori Smithers. “She was involved with many things in the community and had a longtime, deep love of music.”

Board member Marti MacArthur was a close friend of Ms. Wells and spoke prior to the beginning of the day’s performance.

“Shirley was always interested in music and sang in a choir of some sort her whole life from early on until a few months before she died, when she was still singing in the Presbyterian Church choir,” she said. “Playing piano all her life, she played for several organizations, including the high rise building in Canton, church services at United Helpers and for the Order of the Eastern Stars, of which she was a member.”

Ms. MacArthur said though, Ms. Wells most enjoyed playing for children and specifically her students at Banford Elementary in Canton.

“Shirley probably liked playing most for her kindergarten classes, when she was a teacher, as she played songs for them all day, many of which she made up herself.”

Ms. Well’s love of music occasionally took her out of the north country, but Ms. MacArthur said she always returned home to Canton and the home which she built with her husband John and bequeathed to the Society of the United Helpers upon her passing.

“Shirley grew up going to many big shows in New York City, but always supported all of the concerts and musicals in the area,” she said. “Music was a very big part of Shirley’s life and this is a wonderful way to celebrate her life.”

Performing at the first annual event was the Noteworthy Handbell Choir, who played a variety of sacred and secular music including a unique version of Led Zeppelin’s “Stairway to Heaven" that can be heard by viewing the video below.



Jun 19, 2015

Seaway Cruisers Host Car Show for RiverLedge Residents


Members of the Seaway Cruisers Class Car Club showed off their rides for residents of United Helpers RiverLedge Campus Thursday evening in conjunction with RiverLedge's 50/60s day.

Entertainment for the evening was provided by Karaoke Sue. Residents and employees from several other United Helpers campuses also attended the event.

Hotdogs, hamburgers and snow cones were served to both residents and guests.

To view more photos from this event, click on the link below.
Car Show Pics


Jun 17, 2015

United Helpers Employee Picnic & Family Fun Day!


RiverLedge Residence Uses Wishbook for New Furniture


Residents of United Helpers’ RiverLedge Residence are enjoying their new furniture purchased with funds from their Wishbook. Wishbook funds were used to purchase two padded chairs that sit on the first floor outside the activities room near the main entrance. Each building has its own Wishbook. These monies are used to purchase items that enhance the quality of life for residents.
 The United Helpers Wish Book program raises funds and helps to offer friends, visitors and family members the opportunity to enhance the lives of residents by helping to grant a wish.

For further information on how you can donate to the Wishbook program or inquire on purchasing a Wishbook item in honor or in memory of someone, please contact the Society of the United Helpers at 393-3074 ext. 4230. From left, RiverLedge Residence resident Bernice Moore and Society of the United Helpers Development Assistant Jane Rector.

Jun 16, 2015

Congratulations Mosaic!



St. Lawrence River Valley Redevelopment agency (RVRA) awarded a total of $446,306 for 10 projects through the 2015 Community Development and Environmental Improvement Program (CDEIP).

Among the ten, United Helpers Mosaic was awarded $102,304 in loan financing to assist with the final phase of its Mosaic Complex Renovation project, which will provide energy improvements in the remainder of their building, and to add a solar energy component to the project.

Helen S. Randles Scholarships Awarded to Area Students


OGDENSBURG – Three high school seniors from all across St. Lawrence County were honored Thursday with Helen S. Randle Scholarships.

The scholarships are presented by the Society of the United Helpers using funds from an endowment created by the late Ms. Randles, who was a 40-year member of the society board.

This year’s winners included students from Lisbon, Canton and Massena.

Tristan Vine, of Lisbon will be attending Clarkson University in the fall. He is planning to become a physician’s assistant.

Maria Ricalton, of Canton will be attending Quinnipiac and is planning to become a physical therapist.

Martha Murphy,of Massena will be attending Ithaca College. She is planning to become an occupational therapist.

Scholarship Committee President Ed Gordon said the presentation of these scholarships is something he looks forward to each year.

“Every year we read these applications and they give us faith in the future of this country,” he said. “If you read the applications, knowing you were chosen from that group, you would all be really proud of yourselves.”

The scholarships are awarded each year to students from St. Lawrence County who are furthering their education and planning to enter the health care field.

“We would love to hear from you guys as you begin your schooling,” Mr. Gordon said. “It’s always encouraging to hear how you’re doing.”

Welcome New Hires


Welcome New Hires!

RiverLedge
Stephanie Collins - Physical Therapist
Natalie Gilmour - Physical Therapist
Anne Norman - LPN
Leland Taylor - Food Service Attendant

RiverLedge Residence
Tammy McBroom - Companion
Janet Smith - Pesonal Care Attendent

Maplewood
Maria Sochia - LPN
Christopher Mace - Food Service Attendant

Rensselaer Falls ICF #2
Eugenia Reed - DSP

Flackville Road ICF #4
Lindsepy Murphy - DSP

Pleasant Valley House IRA
Ashley Simmons - DSP

Jun 12, 2015

Direct Care Staff Honored With Annual Spies Awards


OGDENSBURG – The Society of the United Helpers gave out this year’s Margaret R. Spies Awards to three employees who embody the qualities looked for in direct care staff: dedication to the people they care for and a willingness to go above and beyond expectations.
            This year’s awards went to Patrick Flagg, a Mosaic Direct Service Professional, RiverLedge Certified Nurse Aide Clifford Casselman and Maplewood Assisted Living Program Home Health Aid Keith Davis.
The Spies Award was created in 2000 when Ann Spies made a generous gift to the Society of the United Helpers that created an endowment in memory of her mother, Margaret R. Spies, former resident of RiverLedge Healthcare and Rehabilitation Center and longtime Hammond school teacher. Margaret Spies appreciated hard work and the ability to give from the heart.
Ms. Spies said, “My mother was a wonderful, wonderful person and very social. When she came here the staff recognized how delightful she was, and I was always very pleased with the care, concern and love that she received. I thought something ought to be done for the staff.”
Addressing the three award winners, Ms. Spies said, “You are truly, truly wonderful people. [My mother] would be very proud of the three of you, and I’m very proud.”
Mosaic program manager, Robin Glass and RN, Sheri Sharpe introduced Mr. Flagg, who’s been with United Helpers for nine years, and noted his compassion and personal attention he provides to all of the people he works with. 
“He always advocates for our residents and their safety,” Ms. Glass said. “He is very person centered and brightens the day of our residents and his peers.”
On a humorous note, Ms. Glass said Mr. Flagg rarely calls into work.
“He told me he’s saving his sick time for when he gets old,” she said.
Maplewood Administrator Kimberly McFaddin introduced Mr. Davis, who’s been with United Helpers since 2008, noting he is “a true asset to our team.”
“Keith is well liked by the residents he serves and his peers. He rarely misses work, is flexible with his schedule and will often stay over or come in early as needed,” Ms. McFaddin said. “Keith strives every day to make a difference in the lives of the residents he serves and it is always done with a smile on his face.”
Ms. McFaddin also used words straight from the mouths of residents when describing her building’s honoree.
“He’s very friendly, kind, hardworking, funny, thoughtful, ‘a nice boy,’” she said, adding, “Their words, not mine.”
Adjectives and phrases used by his peers to describe Mr. Davis include, courteous, respectful, “always willing to lend a hand,” and “goes above and beyond in everything he does.”
Mr. Casselman, who’s been employed by United Helpers for six years, was introduced by RiverLedge Assistant Administrator Stacey Cannizzo.
“The residents always come first with Cliff,” she said. “He’s an awesome worker, loyal employee and he always goes above and beyond.”
Ms. Cannizzo noted that of the 22 nominated received from employees in her building 15 of them were for Mr. Casselman.
In addition to having the admiration and respect of his co-workers, Ms. Cannizzo said the Mr. Casselman is also well-like and respected by the building’s residents.
“All of the residents love and adore him,” she said before telling a story to relay just how dedicated he really is.
“He walks to work everyday in the rain, snow, and occasionally in the sun.”

Recipients of the Margret R. Spies Awards are nominated for the honor by their administrative team and their peers.


Jun 11, 2015

Bob McGrath: Putting Young People to Shame Thanks to PT at RiverLedge

OGDENSBURG – Bob McGrath, of Ogdensburg suffered a knee injury 30 years ago, but kept on plugging away until finally deciding to have a knee replacement in January.

Now less than six months after the operation, Mr. McGrath said his leg is stronger than it has been in more than 30 years.

“Right now it’s five months out and I’m ahead of where they expected I would be,” he said. “The strength in my leg is just amazing. It’s nothing like I’ve had in 30-some years.”

Mr. McGrath has reached this point thanks in large part to the physical therapy he received at United Helpers RiverLedge Campus.

His therapist, Brett Amo said the progress Mr. McGrath has made since they first met is remarkable.

“When Bob first came in, he was about two weeks post op,” he said. “He was walking on crutches. He wasn’t able to go up and down stairs and he wasn’t able to bend or straighten his knee very well. Obviously he wasn’t able to work. He’s a contractor and owns his own construction company.”

Now, Mr. Amo said Mr. McGrath is doing better than he was before the operation even took place.

“Bob is doing great. He’s a contractor so he’s going up and down ladders and he’s putting the younger guys to shame.”

Heading into the surgery and its aftermath, Mr. McGrath said he didn’t know what to expect.

“I just knew what people told me. I knew it was going to be painful at the start. I can’t lie, it’s going to be, but they get you where you need to be and beyond,” he said referring to the physical therapy staff at RiverLedge.

When asked what makes physical therapy at United Helpers (therapy is also offer at Maplewood in Canton) so successful, Mr. Amo said the approach taken by United Helpers is different from that of many providers.

“We offer a one on one approach,” he said. “We try to keep our patients with just one therapist. We target our program to their individual needs.”

For Mr. McGrath, that meant a program that literally got him back on his feet.

“Since Bob is a contractor, he needed to be able to go up and down stairs, up and down ladders, be agile on his feet and be able to lift lumber and shingles and such,” he said. “We tailored his program to be able to accommodate those demands. There’s not one set program we use, so whatever your normal activities are we tailor our program to meet those needs.”

If you or a loved one is in need of physical therapy, contact United Helpers at (315) 393-0730 for therapy at RiverLedge in Ogdensburg or (315) 386-4541 for therapy at Maplewood in Canton.



Jun 10, 2015

Mosaic Celebrates Prom



As students from around the region don tuxedos and fancy gowns for their junior and senior proms, residents of local IRAs, as well as Mosaic clients from around the county celebrated the season with a prom of their own.

The prom, which was the third annual event put on by Mosaic, was attended by nearly 100 people, including residents of the Pleasant Valley IRA, Cherry Steet IRA and Day Hab participants from the former LEAP program.

This year's theme was "Under the Sea" and each of the attendees enjoyed cake, laughter, conversation and dancing during the two-hour event.





Jun 5, 2015

Volunteers from Lowes build garden at RiverLedge



OGDENSBURG – Every year employees from Lowes in Ogdensburg participate in a community service project through the retailer’s Lowes Heroes program. This year the residents of United Helpers RiverLedge campus were the benefactors of the store’s 2015 effort.

For the project, a team of roughly 20 volunteers spent a day working at RiverLedge, planting trees and flowers, building flower beds, installing solar lights and even constructing a fountain that will serve as a centerpiece of the garden for many years to come.

Store Manager Rick Borczuk said when it came time to pick a project for this year, it didn’t take long for something with United Helpers to be discussed.

“We try to focus on non-profit organizations that help other people and United Helpers, in this area, is very big in the area of caring for others,” he said, adding, “We’ve had a great relationship with them over the years.”

RiverLedge Administrator Timothy J. Parsons he’s thankful for the Lowes Heroes and their efforts at RiverLedge.

“We’re appreciative of Lowes and what they’re doing to enhance the beauty of our property,” he said. “They’ve been amazing to work with and it’s great to see the work they’re doing to benefit our residents.”

RiverLedge Director of Buildings and Grounds Bill LaFlair echoed those sentiments.

“On behalf of the maintenance department and the entire United Helpers RiverLedge community, I would like to thank Lowes employees for volunteering their time and effort,” he said. “Their professionalism was matched by their helpfulness. They were great to work with in attitude and energy, working well with each other and with our staff to complete this project.”

While the crew did several small landscaping projects around the property, the centerpiece is a new garden area in “the circle” that includes weeping cherry trees which are surrounded by geraniums and other flowers, as well as lighted posts each decorated with a hanging basket. This all surrounds a beautiful stone fountain, which will help to bring peace and serenity to the residents for years.

Mr. Borczuk also noted that while the project was completed using a team of employees from Lowes, those working at RiverLedge that day weren’t on the clock.

“Everybody who is here is on their own time. We’re not paying our associates to be here, they’re doing it on their own time and in some cases sacrificing their day off.”

To see additional photos, please view the project's album on Facebook at the link below.





Jun 4, 2015

Team of sheep join staff at ICF in Rensselaer Falls


After having sheep for several years at ICFs 4 & 5 in Heuvelton, the ICF in Rensselaer Falls now has a four-legged grounds crew of its own.

The sheep, who are responsible for "mowing the lawn," reside at the facility and are used for lawn care as part of United Helpers ongoing sustainability efforts.


Jun 3, 2015

Wellness Committee Sponsoring Lottery Plant Raffle

The United Helpers Organizational Wellness Committee is sponsoring a lottery plant raffle.

The plant, which holds one dozen tickets valued at more than $30, will be on display at various United Helpers facilities throughout the next few weeks. The drawing will be held on July 3.

It will be on display at the management building June 3-5 and June 29-July 2. The plant will then make its way to RiverLedge and be on display the week of June 8th. Employees at Maplewood will have their opportunity to check out the plant and purchase tickets the week of June 15th and it will be displayed at the Mosaic complex the week of June 22.

Tickets are just $1 each or 5 may be purchased for $3. Contained on the plant is the potential to win more than $5 million.

Jun 2, 2015

Welcome New Hires


Maplewood
Mirinia Brown - CNA
Trisha Moore - CNA

RiverLedge Residence
Taylor TeRiele - Companion

Irish Settlement Road ICF #5
Kristen Daniels - DSP

Mosaic Day Habilitation
Lyndsay Lynch - DSP

Basta's
Ronald Mandigo - Laborer

Kendrew IRA #3
Matthew McAllister - Assistant Program Manager

Pleasant Valley House IRA
Colleen Barkley - DSP
Illissa Barney - DSP
Tyler Metcalf - DSP

Cherry Street House IRA
Tiffany Vallance - DSP

Bernard Avenue House IRA
Jorge Salazar - DSP
Leslie Brown - DSP

United Helpers Teaming Up With Local Living Venture for Local Living Festival in September

United Helpers is excited to be teaming up with the Local Living Venture in putting on a September Local Living Festival.
We will be getting  more information out  in the upcoming months and we would appreciate your support.
 
If you have  interest in helping out in any way or would like further information, please contact your site Sustainability representative, or one of the following organizational Sustainability team Members.
 
United Helpers staff are welcome participants in making this community festival happen.

Mark your Calendars:
Local Living Festival
~ A Celebration of Resourceful Living Skills ~
Saturday, September 26, 2015
Downtown Canton, NY in the Village Green

There are three ways for people to be involved in the Spring and early Summer. We will have a new set of things come up mid-summer, so if there's absolutely no way you can be involved in any of these activities NOW, rest assure, we'll be in touch later.
The first one is something every one of us should be doing for the festival all the time, really - it's just being a good networker and sharing this idea with organizations, businesses, and people you know.

Help Enlist "Community Partners"

First, there's two levels of recruitment: 
1)  As part of our daily lives we all run across groups or people who are doing good things in the community.  When you do, please send their info to the Organizing Committee at locallivingfestival@gmail.com / (315) 347 4223. Even if you never say a word to them, letting us know who they are is important.

If you do feel comfortable to speak with them about being a community partner, please do.  Feel free to share our email and phone number with them if they have questions you aren't sure about, but be sure we know about them as well please. As much detail (contact person, email, phone) as possible is helpful if you can get it, or just the names and we'll research them.

2)  If you sign on to be a recruiter, we will provide you with some tools to do a good job. This is for someone who is outgoing and a bit of a salesperson or marketer at heart. This would mean that you are taking some names off of those lists of potential community partners that we are compiling and follow up, asking them to sign on in some small or large way, taking part in making this community festival happen.

The list of Theme Tracks for the festival, that community partners would have to choose from, is at the end of this email for your convenience.  As groups (or individuals) take on a part or all of a theme, we'll add them to the main Festival webpage.

There is more detail about what it actually means to be a community partner (benefits, responsibilities, and acknowledgements) at our webpage HERE(www.locallivingventure.org/content/local-living-festival) - please scroll down to the second half of the page (or later there will just be an obvious link to "community partners", when we have more content on the page.)


Outreach Booths
Your time is helpful in staffing booths at local festivals, helping to promote the Local Living Festival.
You will talk up the festival with folks passing by the booth at various events, so this is a good one for you friendly types.  In-booth "training" provided (really, it's not that hard!) and you will have 100% back-up from experienced festival organizers.

Please see the schedule HERE (www.locallivingventure.org/content/llv-outreach-booths). Please note that we have not yet verified a new event for us, the Seaway Valley Festival in July.

Reply to locallivingfestival@gmail.com / (315) 347 4223 with your:
  • Contact information (including cell phone if applicable)
  • Name of the event
  • Day(s) and time(s) you can commit to. 
Please keep in mind there are also set up and break down times (at most an hour before and after) not included at the website! Thank You!


Join or Organize a Festival Committee
The committees listed below need to form at this time in order to accomplish our festival goals. Different committees will come up later, but for now these are important.

All committees will have an experienced festival organizer on board, but we seek leaders who can take on the tasks, as well as worker bees to make sure things go smoothly.

SPRING
Speaker/Workshop (oversee CP's, decide which areas need supplementing by the committee)
Featured speaker (if possible, not necessary)
Fundraising - Priority
Exhibitors (oversee processing of exhibitors)
PR committee (covered)
Home Tours (likely held one week later on Oct. 3)
Food vendors
Farmer’s market
Children’s activities
Audio / Visual
Zero Waste

Perhaps the most important of these NOW is the fundraising effort - we are developing a list of potential sponsors (businesses, organizations, civic-minded donors) and need your ideas of who we should add to the list.

If you are comfortable to approach potential funders on our behalf, all the better. If not, please just share their information with us to follow-up. As with the community partners enrollment, as much detail (contact person, email, phone) as possible is helpful if you can get it, or just send us the names and we'll research them. locallivingfestival@gmail.com / (315) 347 4223
More committees will come as we get closer:
SUMMER
Admissions 
Buildings & Grounds (incl tables and chairs)
Parking
Signage (make, disburse, retrieve)
Exhibitor Assistance (move in and move out)
Speakers Set Up (PP equipment, drinking water, evaluations, etc. in place)
continuation of the Spring committees

FESTIVAL THEME TRACKS
    Food - Cook * Eat * Preserve * Dietary
    Transportation
    Gardening
    Farming
    Hunting & Fishing
    Forestry / Woodlot
    Health & Wellness
    Healthy Hearth (wood heat)
    Green Building
    Living Simply
    Animals / Milk, Meat and Fiber
    Dirty Work (bio-diesel, tractor repair, bike maintenance, etc.)
    Lost Arts / Forgotten Skills
    Women's Skills Building
    Small & Local Business * Buy Local
    Town - Home & Apartment Dwellers Concerns
    College & Dorm Dwellers Concerns
    Community Arts
    Children & Young at Heart + Teens & Young in Spirit!


Jun 1, 2015

United Helpers Adopts Employee Assistance Program


You would have to search pretty hard to find a person who has not been affected by a serious personal problem or crisis at one time or another during their lifetime. These types of issues typically affect not only a person’s home life, but the work environment as well. Some situations can be handled individually, but some life challenges can be best dealt with a little help and support. That’s where Employee Assistance Programs come in.
            Effective June 1, the United Helpers organization will team up with ENI, an industry-leading employee benefits provider specializing in Employee Assistance Programs (EAP), Corporate Wellness Programs, Health Advocacy Services, and Integrated Benefits Solutions to offer services for their nearly 1000 employees and their families.
            With their Balance Works program, ENI is geared to help individuals tackle any life event. Whether an employee is welcoming the birth of their first child, suffering from depression or purchasing a new home, ENI Benefit Information Specialists are available 24 hours-a-day, seven days-a-week, to identify, counsel and recommend benefits tailored to their needs.
“We are pleased to offer this service to our employees,” said Stephen E. Knight, chief executive officer for United Helpers. “With ENI, we are able to help employees work through any life event that may arise immediately, confidentially.”
            An employee may not always understand every component of their benefit package or may not know exactly what benefits are offered and they may not always be comfortable discussing their situation with a supervisor or a coworker. “With ENI, we are ensuring that the information our employees are receiving is accurate and that their needs are being dealt with quickly on a personal, individualized basis with a trained professional,” said Jean Rowe, Human Resources Manager for United Helpers. “These services are available free of charge for our employees and their families as well.”
            When an employee or family member contacts ENI’s BalanceWorks hotline, they are connected with a trained Counselor or Personal Assistant who will guide them through a series of questions to determine the best level of care. Counseling services, child/Eldercare services, and legal and financial counseling are just a few of the areas that BalanceWorks can address. Employees and their family members also have access to hundreds of self-help and interactive videos, articles and professional development tools. Resources are also available via mobile access, so employees and family members are able to create an online account that they may retrieve at any time with a user name and password.
            ENI’s Balance Works program also offers support and training for management and supervisory staff. “If not managed well, personal problems can quickly turn into personnel problems,” Rowe added. “Balance Works also works to ensure that our supervisory and management teams have the support they need to be successful.”
            United Helpers operates more than 35 facilities located throughout St. Lawrence and Jefferson County and employs approximately 1000 people. To learn more about the new EAP program or any of the services offered by United Helpers, please call the United Helpers Management Company at 393-3074, or visit online at www.unitedhelpers.org